Return & Exchanges

Return & Exchanges

At Edwina Anna, your satisfaction is our priority. We understand that sometimes, things don’t go as planned — whether you’ve changed your mind, received a damaged item, or need a different size or style. That’s why we’ve created a clear and customer-friendly return and exchange policy to give you peace of mind while shopping for mirrors with us.

🪞 Return Eligibility

We accept returns within 30 days of the delivery date for most mirror products, provided that the item is:

  • In its original condition, unused, and undamaged
  • Packaged in the original packaging (or comparable secure packaging)
  • Accompanied by the proof of purchase (order number or receipt)

Please note that custom or made-to-order items are not eligible for return unless they arrive damaged or defective.

🔄 Exchanges

If you’d like to exchange your mirror for a different size or style, we are happy to help. Simply contact us within 30 days of receiving your item. Once the original item is returned and inspected, we will send the replacement product. Please be aware that exchanges are subject to product availability.

🚚 Damaged or Defective Items

We take great care in packaging our mirrors, but in rare cases, damage can occur during transit. If your item arrives broken or defective:

  1. Contact us at customersupportline@edwinaanna.com within 72 hours of delivery.
  2. Include photos of the damage and your order number.
  3. We will assess the issue and arrange for a free replacement or full refund.

📦 Return Shipping

  • If the return is due to an error on our part (wrong item, defective or damaged product), we will cover return shipping costs.
  • If the return is for personal reasons (e.g., changed mind), the customer is responsible for return shipping.

We strongly recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of your return.

💳 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.

📝 How to Start a Return or Exchange

To begin the return or exchange process, please email our customer support team at:

📧 customersupportline@edwinaanna.com
Include your full name, order number, reason for return, and any supporting photos if applicable.

Final Notes

We want your shopping experience with edwinaanna.com to be as smooth and satisfying as the reflections in our mirrors. If you have any questions about your order, our return policy, or anything else, don’t hesitate to reach out. We’re here to help!

Thank you for choosing Edwina Anna — where every mirror reflects our commitment to quality and care.